Recently I needed to delete a desktop machine from the Windows Autopilot service in order to use the machine in another tenant. Â But the problem was that the Intune and Azure AD device objects were already deleted. All attempts taken within the Microsoft 365 Device Management and Intune Portal were unsuccessful.
Issue#
Usually the autopilot device shows the associated Azure AD and Intune objects but here they were shown as N/A (not available) because they were already deleted.
Every attempt to delete the device produced the following error:
Device 8CC9082ZVE deletion failed. Please delete the associated Intune device before deleting this Autopilot device record.
Solution#
A quick visit to the Microsoft Store for Business resolved things because there I could delete the device without any issue. Direct URL to the Microsoft Store for Business. After a sync in the Intune Autopilot Devices pane the device had also gone from the Intune portal.
Final words#
This was a rather short post but I hope it prevents headache if you want to delete an Autopilot device with stale Azure AD / Intune records.
